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We pride ourselves on providing QUALITY products that have been tested for SAFETY!
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Able Play

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Shopping Questions

What Credit Cards do you accept?
Visa, Mastercard, Discover, and American Express cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. We also accept payments from any verified U.S. PayPal accounts!

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Can I cancel my order?
Yes, you can. You have 3 business days after your order is placed to cancel, and the item must not have been received by the vendor or shipped yet. Just call our office at (715) 752-4840. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions.
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I canceled my order but haven't received a credit yet, how long does it take?
Please allow 4 to 6 weeks for a refund if you paid with cash or check. Credit card refunds can take up to two billing cycles for the refund to appear on your statement.
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How long do credits take?
Please allow 4 to 6 weeks for a refund if you paid with cash or check. Credit card refunds can take up to two billing cycles for the refund to appear on your statement.
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Can I return an item that is damaged or defective?
Yes, you may. Please contact (715)752-4840 to obtain a Return Authorization Number prior to sending the product back.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.
For full return details go to the Return Policy Page.

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Why was I charged sales tax on my purchase?
State tax is applied to an item if you live in the shipping address state. Which is currently Wisconsin.
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Where are the instructions to get this product setup?
There is a set of instructions included with each product in the box. You may also view/download the instructions off this site, the link is on the main left-hand sidebar.
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Can I order online using a Purchase Order for my Clinic/School/Office?
Yes, you may place an online order using a purchase order. The order must include a PO#, all company information, contact information for purchasing agent, and Tax Exempt ID# if applicable.
When checking out, use the "Customer Account" option as the payment method.
We require a signed, faxed purchase order on company letterhead to verify/confirm order before shipping in most cases.
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Shipping Questions

How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 4 to 7 business days from the time when UPS receives the package. Typically orders are processed within 24 hours and once payment is verified they are sent out to UPS. For USPS Shipping please allow 2-4 weeks. Large items such as the Class Champs are shipped via common carrier (trucking company) and may take up to 6 to 8 weeks to arrive.
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Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.
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Can I ship my order to a different address?
Yes, when asked for your shipping address just click "Add New Address" and type the address you would like to ship to. The address will be saved to your account so that you can easily access it for future orders!
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How are shipping charges calculated?
Shipping charges vary according to product type, size, weight, and destination.

Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee.
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Warnings & Information

Do the products have any maintenance requirements?

Excessive or prolonged use of the swing or swinging products on a regular basis can cause the O-Rings or Pelican Hooks to wear.

O-Rings have a 400lb weight limit, however it is unknown how long it takes before it will separate and compromise safety.

You should regularly check the O-Rings and Pelican hooks for signs of wear.

If you notice signs of wear or separation, order replacement parts online or by calling (715) 752-9929
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Is there any information I should know before using?

Instructions for each product are included in with the packaging.

Review all information prior to use of the product.

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Can I use products made from other companies with the Support Bar?

Use only Playaway Toy Co., Inc. products which are designed specifically for use with our support bar.
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What are the weight limits on the products?
Hard Mounted Support Bar:

Climbing Ladder - 55 Pounds
One Seat Glider - 70 Pounds
Toddler Swing - 60 Pounds
Strap Swing - 100 Pounds
Trapeze Bar - 100 Pounds
Net Swing - 175 Pounds

When soft mounted (used as a portable unit):
Child weight limit for all attachments - 75 Pounds
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What if I have an issue with a product that I did not buy directly from your site?
Please contact the catalog retailer you made the purchase from with any issues. They will provide the customer service required as we do not receive any of the purchase information.

**Special note for e-Special Needs customers- if you purchased a net swing through this retailer, it is NOT the net swing manufactured by Playaway Toy Co., Inc. They only receive the 3-piece kit containing the support bar, strap swing and trapeze bar.
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We are proud to say all of our products are 100% American made from start to finish.

(715) 752-4840

Help your child achieve their potential. 

Before school enters their lives, prepare your children to be balanced, coordinated, and achieving focus points.

That is what we are about; Balance, hand eye coordination and focus points.  Starting at 6 months of age and up as your child grows.

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